Privacy Policy

1. Introduction

BG HANDYMAN LLC, located at 4413 W Idlewild Ave, Tampa, Florida 33614-5405, United States, is committed to protecting the privacy and security of your personal information. This Privacy Policy explains our practices regarding the collection, use, disclosure, and safeguarding of information when you visit our website at www.bghandyman.buzz, engage our computer systems design and integration services, or otherwise interact with us.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any provision contained herein, you should discontinue use of our website and services immediately.

2. Information We Collect

2.1 Information You Provide Directly

We collect information that you voluntarily submit through our contact forms, email correspondence, telephone calls, and service intake questionnaires. This may include:

• Contact and identification details: Your first and last name, email address, phone number, and company affiliation.
• Project and business information: Details about your current technology infrastructure, business requirements, compliance obligations, and the nature of the systems integration services you are seeking.
• Communications content: The content of messages, inquiries, support requests, and feedback you send to us through any channel.

2.2 Information Collected Automatically

When you visit our website, our infrastructure automatically logs certain technical data to ensure service availability and security. This includes:

• Usage metadata: Internet Protocol (IP) address, browser type and version, operating system, referring URL, pages viewed, timestamps, and time spent on each page.
• Device information: Device type, screen resolution, and general geographic region derived from your IP address at a city or metropolitan area level.
• Performance diagnostics: Page load times, resource request patterns, and error logs used solely to maintain website performance and availability.

2.3 Cookies and Similar Technologies

Our website does not deploy advertising cookies, tracking pixels, or third-party analytics scripts. We do, however, use a minimal set of functional cookies that are strictly necessary for website operation. These session identifiers expire when you close your browser and are not used for behavioral tracking, profiling, or cross-site advertising. No cookie consent banner is presented because we do not process personal data through non-essential cookies.

3. How We Use Your Information

BG HANDYMAN LLC uses the information we collect exclusively for legitimate business purposes directly related to the delivery and improvement of our computer systems design and integration services. Specifically:

• Service delivery: To respond to inquiries, prepare project proposals and assessments, provision technical resources, and deliver the services you have requested.
• Communication: To contact you regarding your project status, scheduled maintenance, service updates, invoices, and account-related administrative notices.
• Website operation: To monitor server health, diagnose technical issues, protect against malicious activity, and ensure the availability of our online presence.
• Legal compliance: To comply with applicable laws, regulations, legal process, or enforceable governmental requests, and to enforce our Terms of Service.
• Business development: To analyze aggregated, de-identified usage patterns that inform service improvements and infrastructure capacity planning. No individual person is identifiable in these aggregated datasets.

We do not use automated decision-making or profiling that produces legal or similarly significant effects concerning you. We do not sell, rent, or trade your personal information to any third party for monetary consideration or otherwise.

4. How We Share Your Information

We limit disclosure of your personal information to the following circumstances:

• Service providers and subcontractors: We may engage trusted third-party vendors to perform functions on our behalf, such as cloud hosting, email delivery, and IT infrastructure management. These providers are contractually bound to process data solely per our instructions and to implement technical and organizational measures at least as protective as those described in this Policy.
• Legal obligations: We may disclose information if required to do so by law, court order, subpoena, or other valid legal process, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.
• Business transfers: In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, customer information may be among the transferred assets. You will be notified via email and a prominent notice on our website of any change in ownership or use of your personal information.
• With your consent: We may share your information for any other purpose with your explicit, informed consent.

5. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The specific retention periods vary by data category:

• Inquiry and contact form submissions: Retained for up to twenty-four months from the date of your last interaction with us, after which they are securely deleted.
• Active client project data: Retained for the duration of the engagement plus seven years to satisfy tax, audit, and professional liability requirements under Florida law.
• Server logs and automated technical data: Retained on a rolling thirty-day basis, after which logs are permanently purged.
• Financial and billing records: Retained for seven years in accordance with IRS recordkeeping requirements and generally accepted accounting standards.

When the retention period expires for a given category, we securely delete or irreversibly anonymize the data using industry-standard data destruction methods, including cryptographic erasure where applicable.

6. Data Security

BG HANDYMAN LLC implements and maintains administrative, technical, and physical safeguards designed to protect your personal information against accidental, unlawful, or unauthorized access, destruction, loss, alteration, disclosure, or use. These measures include:

• Encryption of data in transit using Transport Layer Security (TLS 1.3) across all public-facing endpoints and internal service-to-service communication.
• Encryption of data at rest using AES-256 for stored records, backups, and archival media.
• Role-based access controls with multi-factor authentication, least-privilege enforcement, and quarterly access reviews.
• Continuous network monitoring, intrusion detection systems, and automated vulnerability scanning of all production infrastructure.
• Annual security awareness training for all personnel and contractors with access to customer data.

While we strive to protect your information, no method of transmission over the Internet or electronic storage is absolutely secure. We cannot guarantee the security of data transmitted to our website; any transmission is at your own risk. Once we receive your information, we apply the safeguards described above to prevent unauthorized access.

7. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. BG HANDYMAN LLC honors the following requests from all individuals regardless of location:

• Access and portability: You may request a copy of the personal information we hold about you in a structured, machine-readable format.
• Correction: You may request that we correct inaccurate or incomplete personal information we maintain about you.
• Deletion: You may request that we delete your personal information, subject to legal retention obligations and legitimate business purposes that require continued processing.
• Restriction and objection: You may request that we limit or cease the processing of your personal information under certain circumstances.
• Non-discrimination: We will not discriminate against you for exercising any of these rights. The level and quality of service you receive will not be affected.

To exercise any of these rights, please contact us using the information provided in Section 9 below. We will verify your identity before processing your request and will respond within thirty calendar days. If we require additional time, we will inform you of the extension and the reasons for the delay within the initial thirty-day period.

8. Children's Privacy

Our website and services are directed at business professionals and are not intended for individuals under the age of eighteen. We do not knowingly collect, solicit, or maintain personal information from anyone under eighteen years of age. If we become aware that we have collected personal information from a child under eighteen without verified parental consent, we will delete that information promptly. If you believe we might have any information from or about a child under eighteen, please contact us immediately.

9. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out using any of the methods below. We take every privacy inquiry seriously and will respond thoroughly and promptly.

10. Updates to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technologies, legal obligations, or service offerings. When we make material changes, we will post the updated policy on this page with a revised effective date and, for significant changes, provide a more prominent notice such as an email notification to active clients or a notice banner on our homepage.

We encourage you to review this Privacy Policy periodically. Your continued use of our website and services after any modification constitutes your acknowledgment and acceptance of the updated terms.